Mastering professional email communication is crucial in today’s business landscape. This article presents 23 professional email examples covering various workplace scenarios.
From job applications to client communications, these templates demonstrate effective email etiquette, structure, and tone.
Use these examples as a guide to craft clear, concise, and impactful emails that enhance your professional relationships and career prospects. Improve your email writing skills with these practical, real-world examples.
What is a professional email?
A professional email is a formal communication method used in business and work-related contexts.
It is characterized by:
- Clear and concise language
- A respectful and courteous tone
- Proper grammar and spelling
- Appropriate formatting and structure
- Relevant and purposeful content
Professional emails are designed to convey information, make requests, or conduct business transactions in a manner that reflects positively on the sender and their organization.
They adhere to established etiquette and conventions to ensure effective communication in various professional settings.
Formal vs. informal email writing
Understanding the difference between formal and informal email writing is crucial in professional settings. Here’s a quick breakdown:
Formal Emails:
- Used for official business, job applications, or communicating with superiors
- Feature a structured format with proper salutations and closings
- Employ precise language and avoid contractions or slang
- Maintain a respectful and professional tone throughout
Informal Emails:
- Typically used with colleagues you know well or in more relaxed work environments
- Allow for a more conversational tone and personal touch
- May include contractions and less rigid structure
- Can incorporate friendly language and even humor when appropriate
Remember, the level of formality often depends on your relationship with the recipient and your company culture. When in doubt, it’s usually safer to err on the side of formality, especially in new professional relationships.
How to format a professional email
Formatting a professional email is crucial for effective communication in the workplace. A well-structured email not only conveys your message clearly but also reflects your professionalism.
Here’s how to format a professional email effectively:
Write a great subject line:
The subject line is your first opportunity to capture the recipient’s attention and convey the email’s purpose. Keep it concise, specific, and relevant.
A good subject line should give the recipient a clear idea of the email’s content and urgency.
For example, instead of “Meeting,” use “Proposal Review Meeting – March 15, 2pm.”
This provides context and helps the recipient prioritize your email.
Start with a greeting:
Begin your email with an appropriate salutation.
The choice of greeting depends on your relationship with the recipient and the level of formality required.
For formal emails, use “Dear [Title] [Last Name],” such as “Dear Mr. Johnson.”
For less formal situations, you might use “Hello [First Name]” or simply “Hi [First Name].”
If you’re unsure about the recipient’s name or title, “To Whom It May Concern” is a safe, albeit impersonal, option.
![23 Professional Email Examples & Templates 1 How to start a professional emails](https://blainy.com/wp-content/uploads/2024/07/how-to-start-professional-email.jpg)
Write a concise body:
The body of your email should be clear, concise, and to the point.
Start with a brief introduction stating the purpose of your email.
Then, organize your thoughts into short paragraphs, each focusing on a single idea.
Use bullet points or numbered lists for multiple items or steps.
Be mindful of your tone, maintaining professionalism while being courteous.
Avoid lengthy explanations or unnecessary details that might detract from your main message.
Closing & Signature:
End your email with an appropriate closing that matches the tone of your message and your relationship with the recipient.
Common professional closings include “Sincerely,” “Best regards,” “Thank you,” or “Best wishes.”
Follow this with your full name.
Below your name, include your signature block with relevant contact information such as your job title, company name, phone number, and professional social media profiles if appropriate.
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23 Professional email examples
In today’s business world, effective email communication is essential. This collection of 23 professional email examples covers various scenarios you’ll likely encounter in your career.
Each template demonstrates best practices in email etiquette, structure, and tone.
Use these examples as a starting point, but remember to customize your emails to fit your specific situation and company culture.
Let’s explore these templates to enhance your business communication skills.
1. Professional introduction email example
Subject: Introduction – [Your Name], New Marketing Manager at [Your Company]
Dear [Recipient’s Name],
I hope this email finds you well. My name is [Your Name], and I’ve recently joined [Your Company] as the new Marketing Manager. I’m reaching out to introduce myself and express my enthusiasm about potentially collaborating with your team at [Recipient’s Company].
In my role, I’ll be overseeing our company’s marketing strategies and partnerships. Having followed [Recipient’s Company]’s innovative work in [their field], I believe there could be exciting opportunities for our companies to work together.
I would greatly appreciate the chance to schedule a brief call or meeting to discuss how we might align our efforts for mutual benefit. Please let me know if you’d be available for a 30-minute conversation next week.
Thank you for your time, and I look forward to the possibility of connecting soon.
Best regards,
[Your Name]
Marketing Manager, [Your Company]
Phone: [Your Phone Number]
Email: [Your Email Address]
2. Research article supervisor email example
Subject: Request for Feedback on Research Article Draft – [Your Name]
Dear Professor [Supervisor’s Last Name],
I hope this email finds you well. I am writing to submit the first draft of my research article titled “[Article Title]” for your review and feedback.
The article focuses on [brief description of the research topic]. I have incorporated the methodology we discussed in our last meeting and have included the preliminary results from our experiments. The draft is currently [number] words long and includes [number] figures and [number] tables.
I would greatly appreciate your insights and suggestions on the following aspects:
- The overall structure and flow of the article
- The clarity of the methodology section
- The presentation and interpretation of results
- Any areas that require further development or additional data
I have attached the draft to this email in both .docx and .pdf formats for your convenience. If possible, could you please provide your feedback by [proposed date]? This would allow me sufficient time to make revisions before the upcoming [conference/submission deadline].
Thank you for your time and guidance. I look forward to your valuable input.
Best regards,
[Your Name]
[Your Position/Department]
[Your Institution]
3. Cold email example
Subject: Innovative Solutions for [Recipient’s Company]’s Supply Chain Challenges
Dear [Recipient’s Name],
I hope this email finds you well. My name is [Your Name], and I’m reaching out because I believe our company, [Your Company], can offer valuable solutions to the supply chain challenges that [Recipient’s Company] may be facing in today’s competitive market.
Through my research, I’ve learned that [Recipient’s Company] is a leader in [their industry]. Given the current global supply chain disruptions, I thought you might be interested in how our [specific product/service] has helped companies similar to yours:
- Reduced inventory costs by an average of 22%
- Improved on-time delivery rates by 35%
- Increased supply chain visibility by 80%
We recently worked with [Similar Company in their industry] to streamline their operations, resulting in a 15% increase in overall efficiency within the first six months.
I’d welcome the opportunity to discuss how we could tailor our solutions to [Recipient’s Company]’s specific needs. Would you be available for a brief 15-minute call next week to explore this further?
If I’ve reached out to the wrong person, I’d greatly appreciate it if you could point me in the right direction.
Thank you for your time and consideration. I look forward to potentially connecting soon.
Best regards,
[Your Name]
[Your Position]
[Your Company]
[Your Contact Information]
4. Introducing someone else email example
Subject: Introduction: [Person A] and [Person B]
Dear [Person B],
I hope this email finds you well. I’m writing to introduce you to [Person A], who I believe could be a valuable connection for you.
[Person A] is [brief description of Person A’s role and company]. Given your shared interests in [common area of expertise/industry], I thought it would be beneficial for you two to connect.
[Person A], [Person B] is [brief description of Person B’s role and company]. [He/She] has extensive experience in [relevant area] and I believe you could both benefit from exchanging ideas.
I’ll leave it to you both to take it from here. I hope this introduction proves valuable for both of you.
Best regards,
[Your Name]
5. Introduction email to a new client example
Subject: Welcome to [Your Company] – Excited to Work Together
Dear [Client’s Name],
I hope this email finds you well. On behalf of the entire team at [Your Company], I’d like to extend a warm welcome and express our excitement about working with [Client’s Company] on [project/service].
My name is [Your Name], and I’ll be your primary point of contact throughout our collaboration. I wanted to take a moment to introduce myself and provide you with some key information to ensure a smooth start to our partnership.
Here’s what you can expect in the coming days:
- Kick-off meeting: I’ll be scheduling a kick-off meeting for next week to discuss project details, timelines, and answer any initial questions you may have.
- Account setup: Our technical team will be setting up your account in our system. You’ll receive separate login credentials via email within the next 48 hours.
- Resource allocation: I’ll be assigning a dedicated team to your project, including [mention key roles, e.g., project manager, lead developer, designer].
- Communication channels: We use [mention tools, e.g., Slack, Trello] for project communication and management. I’ll send invitations to these platforms shortly.
To help us tailor our approach to your needs, could you please provide the following information:
- Your preferred method of communication (email, phone, video call)
- Any specific goals or priorities for this project
- Key stakeholders from your team who should be involved
If you have any questions or concerns at any point, please don’t hesitate to reach out to me directly at [your phone number] or via email.
We’re looking forward to a successful partnership and delivering exceptional results for [Client’s Company].
Best regards,
[Your Name]
[Your Position]
[Your Company]
[Your Contact Information]
6. Job application email example
Subject: Application for [Job Title] Position – [Your Name]
Dear [Hiring Manager’s Name],
I hope this email finds you well. I am writing to express my strong interest in the [Job Title] position at [Company Name], as advertised on [where you found the job posting]. With my [number of years] years of experience in [relevant field] and a proven track record of [key achievement], I am confident in my ability to contribute significantly to your team.
My professional background aligns closely with the requirements outlined in the job description:
- [Requirement 1]: [Brief explanation of how you meet this requirement]
- [Requirement 2]: [Brief explanation of how you meet this requirement]
- [Requirement 3]: [Brief explanation of how you meet this requirement]
In my current role at [Current/Most Recent Company], I have [specific achievement that relates to the job you’re applying for]. This experience has honed my skills in [relevant skills] and prepared me well for the challenges of the [Job Title] position at [Company Name].
I am particularly drawn to [Company Name] because of [specific reason, e.g., company’s innovative approach, recent project, company culture]. I am excited about the possibility of bringing my [specific skills or experiences] to your team and contributing to [specific company goal or project].
Attached, please find my resume and [any other requested documents] for your review. I would welcome the opportunity to discuss how my background and skills would be an asset to [Company Name].
Thank you for your time and consideration. I look forward to the possibility of speaking with you further about this exciting opportunity.
Sincerely,
[Your Name]
[Your Phone Number]
[Your Email Address]
[Your LinkedIn Profile (optional)]
7. Thank you email example
Subject: Thank You for Your Time and Insights
Dear [Name],
Thank you for taking the time to meet with me yesterday regarding [topic/reason for meeting]. I greatly appreciate your insights on [specific point discussed], and I found our conversation about [another key point] particularly valuable.
Your advice on [specific recommendation] will be incredibly helpful as I [next steps or action you plan to take].
Thank you again for your generosity in sharing your expertise and experience. I look forward to [potential future interaction or follow-up].
Best regards,
[Your Name]
8. Thank you for job interview example
Subject: Thank You – [Position] Interview
Dear [Interviewer’s Name],
Thank you for taking the time to meet with me yesterday regarding the [Position] role at [Company Name]. I enjoyed our discussion and am even more excited about the opportunity after learning more about [specific aspect of the job or company].
I was particularly impressed by [something specific you learned during the interview]. Your insights on [relevant topic] reinforced my enthusiasm for contributing to your team.
If you need any additional information, please don’t hesitate to contact me. I look forward to hearing from you about the next steps in the process.
Thank you again for your time and consideration.
Best regards,
[Your Name]
[Your Phone Number]
[Your Email]
9. Thank you for the work done email example
Subject: Thank You for Your Excellent Work on [Project Name]
Dear [Name],
I wanted to take a moment to express my sincere appreciation for your outstanding work on [specific project or task]. Your dedication and expertise were instrumental in [specific achievement or outcome].
I was particularly impressed by [specific aspect of their work]. Your attention to detail and innovative approach to [specific challenge] significantly contributed to the project’s success.
Your efforts have not gone unnoticed, and I am grateful to have you on our team. Thank you again for your hard work and commitment.
Best regards,
[Your Name]
[Your Position]
10. Follow-up email example
Subject: Follow-Up: [Topic/Meeting/Project Name]
Dear [Name],
I hope this email finds you well. I’m writing to follow up on our [meeting/conversation/discussion] last [day/week] regarding [specific topic or project].
As we discussed, I wanted to [remind/confirm/check on]:
- [Key point or action item]
- [Another important point or next step]
Has there been any progress on [specific aspect discussed]? If you need any additional information from me to move forward, please let me know.
I look forward to hearing your thoughts and discussing our next steps.
Best regards,
[Your Name]
[Your Position]
[Your Contact Information]
11. Request email example
Subject: Request for [Specific Item/Information/Action]
Dear [Name],
I hope this email finds you well. I am writing to request [specific item, information, or action] for [brief explanation of purpose or project].
Specifically, I am seeking:
- [Clear, concise description of what you need]
This [item/information/action] is crucial for [brief explanation of importance or impact]. If possible, I would appreciate receiving this by [realistic deadline].
If you need any additional information from me or if there are any questions, please don’t hesitate to ask.
Thank you in advance for your assistance.
Best regards,
[Your Name]
[Your Position]
[Your Contact Information]
12. Apology email example
Subject: Apology for [Specific Incident/Error]
Dear [Name],
I am writing to sincerely apologize for [specific incident or error]. I understand that this has caused [inconvenience/frustration/difficulty] for you and your team, and I take full responsibility for this mistake.
The error occurred due to [brief, honest explanation without making excuses]. I assure you that I am taking immediate steps to rectify the situation by [specific actions you’re taking to correct the problem].
To prevent similar incidents in the future, I am [implementing/suggesting] the following measures:
- [Specific preventive action]
- [Another relevant preventive action]
I value our professional relationship and am committed to regaining your trust. If there’s anything else I can do to make amends or if you have any questions, please don’t hesitate to let me know.
Once again, I sincerely apologize for this error and appreciate your understanding.
Respectfully,
[Your Name]
[Your Position]
[Your Contact Information]
13. Apology to client email example
Subject: Our Sincere Apologies Regarding [Specific Issue]
Dear [Client’s Name],
On behalf of [Company Name], I want to extend our deepest apologies for the [specific issue or error] you experienced with our [product/service]. We understand the inconvenience and frustration this has caused you, and we take full responsibility for this lapse in our service.
We have thoroughly investigated the matter and found that [brief, honest explanation of what happened]. This falls short of the high standards we set for ourselves and that you rightfully expect from us.
To address this issue, we are taking the following immediate actions:
- [Specific corrective action]
- [Another relevant corrective action]
- [Any compensation or make-good offer, if applicable]
We value your business and the trust you’ve placed in us. As a gesture of our commitment to making this right, we would like to [offer a specific solution, discount, or compensation].
Please know that we are implementing new procedures to ensure this type of incident does not occur again. These include [brief mention of preventive measures].
If you have any questions or concerns, please don’t hesitate to reach out to me directly. I am personally overseeing the resolution of this matter and am committed to restoring your confidence in our company.
Thank you for your understanding and continued partnership. We appreciate the opportunity to make this right and look forward to serving you better in the future.
Sincerely,
[Your Name]
[Your Position]
[Your Contact Information]
14. Apology to boss email example
Subject: My Sincere Apology for [Specific Incident/Error]
Dear [Boss’s Name],
I am writing to offer my sincere apologies for [specific incident or error] that occurred [timeframe, e.g., yesterday, last week]. I understand the seriousness of this mistake and the impact it has had on our team and potentially our company.
I take full responsibility for this error. It happened because [brief, honest explanation without making excuses]. I realize that this is not acceptable, and I am deeply sorry for any inconvenience or problems this may have caused you and the team.
To address this issue, I have already taken the following steps:
- [Specific action taken to correct the mistake]
- [Another relevant corrective action]
To ensure this doesn’t happen again, I plan to:
- [Preventive measure you will implement]
- [Another relevant preventive measure]
I value my position in this company and the trust you’ve placed in me. I assure you that I have learned from this experience and am committed to improving my performance and attention to detail.
If there’s anything else I can do to rectify this situation or if you would like to discuss this further, please let me know. I am open to any additional guidance or feedback you may have.
Thank you for your understanding. I am committed to regaining your trust and ensuring that my future work meets the high standards expected in our organization.
Respectfully,
[Your Name]
[Your Position]
15. Formal letter of appreciation example
Subject: Formal Letter of Appreciation for Your Outstanding Contribution
Dear [Recipient’s Name],
I am writing to express my sincere appreciation for your exceptional work on [specific project or achievement]. Your dedication, expertise, and innovative approach have significantly contributed to the success of [project/team/company].
Your efforts in [specific area of contribution] were particularly noteworthy. The [results/impact] of your work have not gone unnoticed and have set a new standard of excellence within our organization.
Your commitment to [relevant quality, e.g., quality, teamwork, innovation] is truly commendable. It is professionals like you who drive our company forward and inspire others to excel.
Thank you again for your valuable contributions. We are fortunate to have you as part of our team.
Sincerely,
[Your Name]
[Your Position]
[Company Name]
16. Cover letter example
Subject: Application for [Position Name] – [Your Name]
Dear [Hiring Manager’s Name],
I am writing to express my strong interest in the [Position Name] role at [Company Name], as advertised on [where you found the job posting]. With my [number of years] years of experience in [relevant field] and a proven track record of [key achievement], I am confident in my ability to contribute significantly to your team.
During my tenure at [Current/Previous Company], I have:
- [Specific achievement relevant to the job description]
- [Another relevant accomplishment]
- [A third key achievement or skill]
These experiences have honed my skills in [specific skills relevant to the job], which I believe align perfectly with the requirements of this position.
I am particularly drawn to [Company Name] because of [specific reason, e.g., company’s innovative approach, recent project, or company values]. Your commitment to [company goal or value] resonates with my professional aspirations, and I am excited about the possibility of contributing to your team’s success.
My attached resume provides further detail about my professional background. I would welcome the opportunity to discuss how my skills and experiences can benefit [Company Name].
Thank you for your time and consideration. I look forward to the possibility of speaking with you further about this exciting opportunity.
Sincerely,
[Your Name]
[Your Contact Information]
17. Sick leave email example
Subject: Sick Leave Request – [Your Name]
Dear [Manager’s Name],
I am writing to inform you that I am not feeling well today and will need to take a sick day. I am experiencing [brief description of symptoms, e.g., a severe headache and fever] and believe it’s best for me to rest and recover at home.
I expect to return to work tomorrow, but I will keep you updated if my condition changes or if I need additional time to recover.
During my absence:
- I have rescheduled my [meeting/deadline] for [new date/time].
- [Colleague’s name] has agreed to cover my [specific responsibility] for today.
- I will be available via email for any urgent matters, but please note my response may be delayed.
I will ensure that any pending tasks are addressed promptly upon my return.
Thank you for your understanding.
Best regards,
[Your Name]
[Your Position]
18. Asking for a raise email example
Subject: Request for Meeting to Discuss Compensation
Dear [Manager’s Name],
I hope this email finds you well. I am writing to request a meeting to discuss my current compensation package. Over the past [time period, e.g., year], I have taken on additional responsibilities and consistently exceeded performance expectations, and I believe it’s an appropriate time to review my salary.
Since my last salary review, I have:
- [Specific achievement or responsibility, with quantifiable results if possible]
- [Another key accomplishment or added responsibility]
- [A third significant contribution to the team/company]
These accomplishments have not only contributed to our team’s success but have also increased my value to [Company Name]. I have researched industry standards for my role and level of experience, and I believe an adjustment to my compensation would be in line with market rates.
I would appreciate the opportunity to discuss this matter with you in person at your earliest convenience. Please let me know when would be a suitable time for us to meet.
Thank you for your time and consideration.
Best regards,
[Your Name]
[Your Position]
19. Quotation email example
Subject: Quotation for [Product/Service Name] – [Your Company Name]
Dear [Client’s Name],
Thank you for your inquiry regarding our [Product/Service Name]. We appreciate your interest in [Your Company Name] and are pleased to provide you with the following quotation based on the specifications you provided.
Quotation Details:
- Product/Service: [Detailed description]
- Quantity: [Number of units/hours]
- Unit Price: [Price per unit/hour]
- Subtotal: [Quantity x Unit Price]
- Applicable Taxes: [Tax amount or percentage]
- Total: [Subtotal + Taxes]
Additional Information:
- Validity: This quotation is valid for [number of days, typically 30] days from the date of this email.
- Delivery Terms: [Specify delivery timeframe and any associated costs]
- Payment Terms: [Detail payment schedule and accepted methods]
- Warranty: [If applicable, briefly outline warranty terms]
Please note that this quotation includes [mention any specific inclusions, e.g., installation, training]. Any additional services or customizations would be quoted separately upon request.
If you have any questions or require further clarification, please don’t hesitate to contact me. We value your business and look forward to the opportunity to work with you.
To proceed with this order, please reply to this email with your confirmation, and we will initiate the next steps.
Thank you for considering [Your Company Name] for your [product/service] needs.
Best regards,
[Your Name]
[Your Position]
[Your Company Name]
[Contact Information]
20. Work update email example
Subject: Weekly Work Update – [Your Name], [Department]
Dear [Manager’s Name],
I hope this email finds you well. I’m writing to provide you with an update on my work progress for the week of 2024. Here’s an overview of my key accomplishments, ongoing projects, and upcoming tasks:
Completed Tasks:
- [Task 1]: [Brief description of outcome or impact]
- [Task 2]: [Brief description of outcome or impact]
- [Task 3]: [Brief description of outcome or impact]
Ongoing Projects:
- [Project 1]: [Current status and next steps]
- [Project 2]: [Current status and next steps]
Upcoming Tasks:
- [Task 1]: [Expected completion date]
- [Task 2]: [Expected completion date]
Challenges:
- [Brief description of any obstacles or issues encountered]
- [Proposed solution or assistance required, if applicable]
Achievements:
- [Any notable accomplishments or positive feedback received]
I’m particularly excited about [specific project or task] and look forward to [expected outcome or next phase].
If you have any questions or need additional information about any of these items, please let me know. I’m always open to feedback and suggestions on how I can improve my performance or better contribute to our team’s goals.
Thank you for your time and support.
Best regards,
[Your Name]
[Your Position]
21. Job confirmation email example
Subject: Job Offer Confirmation – [Position] at [Company Name]
Dear [Candidate’s Name],
We are pleased to confirm your acceptance of the [Position] role at [Company Name]. We are excited to welcome you to our team.
Start Date: [Date]
Location: [Office Address or Remote]
Reporting To: [Manager’s Name]
Please find attached:
- Employment Contract
- Employee Handbook
- New Hire Forms
Kindly review and return the signed documents by [Date].
On your first day, please arrive at [Time] and report to [Location/Person]. Bring identification for HR paperwork.
If you have any questions before your start date, please contact [HR Contact Name] at [Email/Phone].
We look forward to having you on board!
Best regards,
[Your Name]
[Your Position]
[Company Name]
22. Job rejection email example
Subject: Update on Your Application for [Position] at [Company Name]
Dear [Candidate’s Name],
Thank you for your interest in the [Position] role at [Company Name] and for taking the time to interview with us.
After careful consideration, we have decided to move forward with another candidate whose qualifications more closely match our current needs.
We appreciate your time and effort throughout the application process. Your skills and experience are impressive, and we encourage you to apply for future openings that align with your expertise.
We wish you the best in your job search and future career endeavors.
Sincerely,
[Your Name]
[Your Position]
Human Resources
[Company Name]
23. Response to a complaint email example
Subject: Response to Your Complaint – Reference #[Complaint Number]
Dear [Customer’s Name],
Thank you for bringing your concerns to our attention regarding [brief description of the issue]. We sincerely apologize for any inconvenience this has caused you.
We have thoroughly investigated the matter and are taking the following actions to address your complaint:
- [Specific action being taken]
- [Additional step if applicable]
To compensate for your trouble, we would like to offer [describe compensation or goodwill gesture].
Your satisfaction is our top priority, and we value your feedback as it helps us improve our services. If you have any further questions or concerns, please don’t hesitate to contact me directly.
Thank you for your patience and understanding.
Best regards,
[Your Name]
[Your Position]
Customer Service Department
[Company Name]
Conclusion
These professional email examples serve as valuable templates for various workplace scenarios. By adapting these models to your specific situations, you can enhance your communication skills and maintain a professional tone in your correspondence. Remember that clear, concise, and courteous emails are essential for effective business communication. As you craft your own messages, consider the context, audience, and purpose of each email to ensure you’re conveying your message appropriately. With practice and attention to detail, you’ll become adept at writing professional emails that leave a positive impression and achieve your communication goals.
Frequently asked questions
What are examples of professional emails?
Professional emails include job applications, meeting requests, project updates, client communications, and formal inquiries. Some specific examples are:
- Introduction emails to new colleagues
- Follow-up emails after interviews
- Requests for time off
- Proposals to clients
- Responses to customer complaints
What are some professional email addresses?
Professional email addresses typically use a combination of your name and/or initials. Examples include:
How to write an email professionally?
To write a professional email:
- Use a clear, concise subject line
- Start with a proper greeting
- Keep the content focused and to the point
- Use a professional tone and correct grammar
- Close with an appropriate signature
- Proofread before sending